FAQ

I received my order and want to return/exchage it. How do I do that?


Please email info@pandagangapparel.com for return address. 

I received my order and it is incorrect! What do I do?


Please email contact info@pandagangapparel.com as soon as possible with your order number and an image or detailed description of the incorrect item(s) you received. 

I received my order and an item is damaged! What do I do?


Please email  info@pandagangapparel.com as soon as possible with your order number and an image of the damaged item(s) which you received. A replacement order will be shipped to you immediately.

I'm unsure about a size. How can I get help?


You can view our sizing chart to help with sizing and fit questions. 

Where can I track my order?


Please use the tracking number link found in your email to track orders.

Will I pay for custom fees?


Yes, Panda Gang Apparel is not responsible for import duties/fees on orders shipped internationally. Taxes and duties are to be collected upon delivery. These charges are determined by each individual country.

Can I contact you directly with any questions?

Please email info@pandagangapparel.com with any questions regarding your order.

Do I need an account to purchase from this store?


No, you are not required to create or have an account to purchase from our store, However if you already have one you may use your account. Please make sure all your contact info is updated on your account to avoid any issues.

How secure is your Store?


Our store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.